News & Events
Disaster Recovery
Preparedness
Lorton, VA - Database
administrators, e-mail managers, and other
IT implementers and developers are looking
for a better way to protect and recover data
from key business applications like SQL
Server, Microsoft Exchange, Windows
SharePoint Services or file shares on
Windows Server 2003 and Windows Server 2008.
TekEnabler has heard from our customers
and is delivering a complete backup and
disaster recovery solution utilizing
Microsoft System Center Data Protection
Manager (DPM).
Server Virtualization Solutions
Lorton, VA - TekEnabler
enables businesses to better utilize existing
hardware resources, lower electric bill
costs, and provide enhanced
recovery capabilities by utilizing VMware
Virtualization technologies.
For example, by increasing host server physical memory,
and utilizing guest Virtual Machines (VM),
we were able to half the number of physical
servers VRI requires to conduct business.
TekEnabler utilizes
VMware
vSphere
to address four key customer scenarios:
- Consolidate infrastructure,
application, and branch office server
workloads. VMware vSphere is
ideal for server consolidation in both
the datacenter and the branch office,
allowing IT staff to make more efficient
use of their hardware resources.
It also allows IT staff to enhance their
overall productivity and rapidly deploy
new servers that enable the people in
their organization to quickly address
changing business needs.
Consolidate and re-host legacy
applications. VMware
enables re-hosting of legacy operating
systems (example: Windows NT Server 4.0,
Windows 2000 & 2003 Server) and their
associated custom applications from
older hardware to new hardware running
Windows Server 2008.
Automate and consolidate software
test and development environments.
VMware vSphere enables IT and
development staff to consolidate their
test and development server farm and
automate the provisioning of virtual
machines.
Simplify disaster and recovery
planning. VMware can
be used as part of a disaster and
recovery plan that requires application
portability and flexibility across
hardware platforms.
Help Center
Solutions
Lorton, VA - TekEnabler is proud to be assisting Strayer University
Online with
rolling out
FrontRange Solutions Customer Relationship Management (CRM)
Help Center products. The first of many products to be
installed was the FrontRange Solutions HEAT Service & Support helpdesk
module.
Next, came the HEAT Self Service (HSS) module,
which allows Strayer Online customers (Students, Instructors, Faculty, and staff) to easily track technical support requests via a web browser interface. The iHEAT, Business Rules Manager (BRM), and
Auto Ticket Generator (ATG) modules have
also been successfully deployed.
Please read on to learn how TekEnabler is
enabling Strayer Online
to set the standard in providing premier
customer support services:
HEAT
Call Logging:
• Desktop
application for Call Ticket Logging &
Monitoring
• Used by Staff
working at the office
• Used by Staff
via VPN connection
HEAT
Self Service (HSS):
• Web Interface
for Call Ticket Logging & Monitoring
• Primary used
by Students - though can be used by Staff as
well
iHEAT Call Logging:
• Web Interface
for remote Call Ticket Logging & Monitoring
• Used by Staff
working away from the office
Heat Alert Monitor:
• Desktop
application to notify staff of newly opened
& pending tickets
Automatic Ticket
Generator (ATG):
• Web Interface
(form) which automatically creates tickets
• Students can
send email to create and/or update a ticket
• Primary used
by Students - though can be used by Staff as
well
Automated Security Updates & Critical
Patching Solution
Lorton, VA - TekEnabler utilizes
the Microsoft Windows Server Update Services
(WSUS)patching solution, to ensure all
customer computers (servers, workstations,
and laptops)remain updated
with the latest
Microsoft security updates and
critical patches. WSUS enables
information technology administrators to
deploy the latest Microsoft product updates
to all Microsoft operating systems. By
utilizing WSUS, TekEnabler is able to fully
manage the distribution of updates to
computers under our responsibility. In
today's environment, with the constant
proliferation of Internet threats, this is
absolutely critical.
SugarCRM
Lorton, VA -
SugarCRM is the
market leading commercial open source CRM
application. SugarCRM delivers a
feature-rich set of business processes that
enhance marketing effectiveness, drive sales
performance, improve customer satisfaction
and provide executive insight into business
performance. Supported by deep
collaboration and administration
capabilities that adapt to how your company
operates, Sugar is delighting customers of
all sizes across a broad range of
industries. TekEnabler utilizes
SugarCRM in-house, and has completed
numerous successful customer deployments.
SugarCRM offers the following core features:
Sales Management:
-
Lead, Contact and
Opportunity Management to share
information and pursue new business.
-
Account Management to
manage all customer interactions in a
single location.
Marketing Automation:
-
Lead Management for
tracking and cultivating new leads.
-
Email Marketing for
touching prospects and customers with
relevant offers.
-
Campaign Management for
tracking campaigns across multiple
channels.
-
Campaign Reporting to
analyze the effectiveness of marketing
activities
Collaboration:
-
Activity Management for
emails, tasks, calls, and meetings
-
Content Syndication to
consolidate third-party information
sources.
News Service:
Administration:
Government Accounting Solution
Lorton, VA - TekEnabler successfully completed a Deltek System 1 to
GCS Premier accounting package upgrade at the VRI Headquarters office in Arlington, VA. Specifically designed for small to mid-size companies that do business with the U.S. government, Deltek GCS Premier is the leading accounting solution that tracks, records, integrates and disseminates all financial information — by project and across your enterprise. All through one system.
